VigilanteX Privacy Policy and Terms of Service

Effective Date: October 2024

1. Introduction

Welcome to VigilanteX (“we,” “our,” or “us”), a provider of advanced surveillance systems and monitoring services. We take the privacy and security of your personal information seriously and are committed to protecting it. This Privacy Policy and Terms of Service (“Agreement”) describes how we collect, use, share, and store information when you access or use our services, including our surveillance trailers, real-time monitoring solutions, cloud storage, API integrations, and related products (“Services”).

By using our Services, you agree to the terms outlined in this document. If you do not agree to these terms, you should immediately discontinue your use of VigilanteX Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: We collect information like your name, contact details, payment information, and other account-specific data when you register for or use our Services.
• Surveillance Data: For users of our surveillance systems, we collect and store footage, geolocation data, system settings, and telemetry data for the purpose of ensuring security and compliance.
• Payment Information: We collect billing and payment information when you subscribe to our Services, purchase equipment, or opt for other paid features.
• Communications: We collect information from you when you contact us through support channels, fill out forms, or communicate with us via email.

2.2 Automatically Collected Information

• Device and Usage Data: Information such as your IP address, device type, operating system, browser, and usage patterns is automatically collected when you interact with our Services.
• Location Data: If enabled, we collect and use geolocation data to help optimize surveillance operations.
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to track user activity, enhance user experience, and gather usage data. For more details, see our Cookie Policy.

2.3 Information from Third Parties

• Service Providers: We may collect information about you from third-party service providers to help deliver Services, such as Starlink satellite-based internet, cloud storage providers, and payment processors.
• Third-Party Integrations: If you connect to our Services via third-party apps or accounts (such as Facebook, Google, or others), we may collect certain information as allowed by those platforms’ terms.

3. Use of Information

We use the information we collect for various business purposes, including to:

• Operate and Maintain Our Services: We use your information to provide real-time surveillance monitoring, enable cloud storage, and optimize footage playback and API integrations.
• Connect You via Starlink: VigilanteX leverages Starlink satellite internet services for remote and off-grid locations, ensuring uninterrupted surveillance where cellular connectivity is unavailable.
• Billing and Payments: We process your payment information to charge for surveillance services, equipment purchases, extended storage options, and other features you subscribe to.
• Improve Services: We analyze usage patterns, troubleshooting data, and user feedback to improve the performance, security, and functionality of our Services.
• Legal Compliance: We use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Sharing of Information

4.1 Sharing with Third Parties

We may share your information with trusted third parties under the following circumstances:

• Service Providers: We share data with partners like cloud service providers, payment processors, and API integration partners. These third parties are bound by confidentiality agreements and can only use your information for the purpose of delivering services to you.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. If this happens, you will be notified, and the new entity may continue to use your data as described in this Policy.
• Legal Obligations: We may disclose your information if required by law, to protect the rights, property, or safety of VigilanteX, our users, or others, or in response to legal requests such as subpoenas or court orders.
• Aggregated Data: We may share anonymized and aggregated data (which cannot identify you) for business, research, or analytical purposes.

5. Starlink Connectivity and Service Terms

To provide robust surveillance and monitoring services, we utilize Starlink satellite-based internet services. Starlink may collect certain data related to connectivity and performance that enables us to offer uninterrupted service in remote locations.

When you use VigilanteX Services, you agree to Starlink’s applicable terms and policies, which may include:

• Equipment and Service Availability: Starlink’s equipment and services are available based on geographical locations and network capacity.
• No Resale or Unauthorized Agency: You may not resell or share VigilanteX Services with unauthorized third parties. Unauthorized use of Starlink services can result in service termination.
• Compliance with Local Laws: Starlink equipment and services must be installed and used in compliance with local building codes, zoning laws, and property restrictions. Any damages or violations incurred during installation are the responsibility of the customer.

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, misuse, and loss. Our security protocols include encryption, firewalls, secure data storage, and regular system audits.

• Account Security: You are responsible for maintaining the security of your account credentials. VigilanteX cannot be held liable for unauthorized access resulting from your failure to protect your login information.
• Third-Party Security: While we work with third-party providers (such as cloud storage and Starlink), we are not responsible for security measures beyond our control.

7. Data Retention

We retain your personal information for as long as necessary to provide you with our Services, comply with legal obligations, resolve disputes, or enforce agreements.

• Surveillance Footage: Surveillance footage is stored based on your service plan, typically for up to 30 days. After that, it is securely deleted unless extended storage has been requested.
• Account Information: Your account information is stored until you request deletion or close your account. In some cases, we may retain minimal data to comply with legal requirements.

8. User Rights and Data Control

You have the right to access, update, or delete your personal information under applicable data privacy laws.

8.1 Access to Your Data

You can view and update your account details at any time by logging into your VigilanteX account. If you need assistance or have specific requests, you can contact our support team.

8.2 Deleting Your Data

If you wish to delete your account or personal data, you can do so through your account settings or by contacting us. In certain cases, we may retain some data for legal or business purposes, such as complying with tax laws or resolving disputes.

9. Legal Compliance

We comply with all applicable data protection and privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for European Union residents.

• International Data Transfers: By using our Services, you acknowledge and agree that your data may be transferred to, stored in, or processed in countries outside of your own, including the United States.
• Compliance with Law Enforcement: We may disclose your data in response to legal obligations, such as subpoenas or court orders, or if necessary to protect the safety, rights, or property of VigilanteX and others.

10. Payment and Billing

Your payment information is securely processed for all charges related to our Services. VigilanteX does not store your payment details, as we use third-party payment processors compliant with PCI DSS standards.

• Billing Disputes: If you have any concerns about billing, please contact us to resolve the issue before discontinuing service or initiating a chargeback.
• Late Payments: Failure to pay for services on time may result in suspension or termination of your account.

11. Changes to this Privacy Policy and Terms of Service

We may update this Privacy Policy and Terms of Service periodically to reflect changes in our practices or for other legal or operational reasons. When we make changes, we will notify you via email or through our website. By continuing to use our Services after these changes, you agree to be bound by the updated terms.

12. Contact Information

If you have any questions or concerns about this Privacy Policy and Terms of Service, please contact us at: 480.648.3396

Terms and Conditions for Text Notifications

By signing up for or using our text notification service, you agree to the following terms and conditions. Please read them carefully.

1. Consent to Receive Text Messages
By providing your phone number and opting in, you consent to receive text messages from VigilanteX. These messages may include alerts, updates, promotional content, or other communications. Types of notifications include but are not limited to: 

Transactional Notifications

• Order Confirmations: Confirming an order has been placed successfully.

• Shipping Updates: Tracking information, shipping progress, or delivery status updates.

• Appointment Reminders: Alerts about upcoming appointments or bookings.

• Payment Receipts: Confirmation of payments received.

• Account Notifications: Password resets, account updates, or login alerts.

Promotional Notifications

• Sales and Discounts: Announcing special offers, seasonal sales, or exclusive deals.

• Product Launches: Informing customers about new arrivals or featured products.

• Event Invitations: Inviting customers to webinars, live events, or store openings.

• Limited-Time Offers: Promoting flash sales or time-sensitive discounts.

Customer Engagement

• Loyalty Program Updates: Points balance, rewards availability, or tier status changes.

• Surveys and Feedback Requests: Asking for reviews, ratings, or customer feedback.

• Personalized Recommendations: Based on browsing or purchase history.

Operational Notifications

• Service Alerts: Updates about service disruptions, maintenance, or downtime.

• Policy Changes: Notifications about updates to terms, conditions, or pricing.

• Staff Communications: Internal updates, shift reminders, or meeting schedules.

Compliance and Security

• Two-Factor Authentication (2FA): Sending OTPs (One-Time Passwords) for secure logins.

• Fraud Alerts: Notifying customers of suspicious activities on their accounts.

• Regulatory Updates: Compliance notices or legal updates.

Reminders and Follow-Ups

• Renewal Reminders: Alerts for subscription, membership, or warranty renewals.

• Payment Reminders: Notifications about upcoming or overdue invoices.

• Follow-Up Messages: Post-service or post-purchase follow-ups.

Emergency Notifications

• Critical Alerts: Weather warnings, safety updates, or urgent announcements.

• Service Interruptions: Immediate notifications about unexpected outages.

Event-Based Notifications

• Check-In Alerts: Updates about event registration or check-in processes.

• Schedule Changes: Notifications about alterations in event timings or locations.

Messaging frequency may vary depending on your preferences, activities, and interactions with our service. We aim to provide relevant and timely notifications.

3. Message and Data Rates
Message and data rates may apply. These rates depend on your mobile carrier and plan. Please check with your carrier for details about charges.

4. Opt-Out Instructions
You can opt out of receiving text messages at any time by texting STOP to our number. After sending STOP, you will receive a confirmation message, and no further texts will be sent unless you opt back in.

5. Assistance
If you need help or have questions, text HELP to our number or visit our website at https://www.vigilantex.us/

6. Privacy Policy and Terms of Service
Your privacy is important to us. Please review our Privacy Policy at https://www.vigilantex.us/privacyandlegal/ and our Terms of Service at https://www.vigilantex.us/privacyandlegal/ for more details.

7. Service Availability
This service is provided on an “as is” and “as available” basis. VigilanteX is not responsible for delays or failures in message delivery.

8. Changes to Terms
We may update these terms from time to time. Continued use of our service after changes are posted signifies your acceptance of the updated terms.

9. Contact Information
For further inquiries or concerns regarding our text notification service, please contact us via our website at https://www.vigilantex.us/.

By opting in to our text notification service, you acknowledge that you have read and agree to these Terms and Conditions.